In the event that a shareholder does decide to redeem his shares, here are the step-by-step procedures:
1. Prepare the documents.
REDEMPTION FORM / LETTER OF REDEMPTION REQUEST
If a shareholder is able to drop by any MFMCP office, he may fill-up a Redemption Form indicating the number of shares he wishes to sell and his preferred form of receiving his redemption proceeds. Proceeds may be deposited to the shareholder's bank account (bank account should be able to accept check deposits) or by a crossed check.
If a shareholder is unable to visit any MFMCP office, he may write a letter of letter indicating indicating the number of shares he wishes to sell and his preferred form of receiving his redemption proceeds.
Signatures of the account owners, or authorized signatories for Institutional Accounts, should be affixed on the documents. For joint accounts ("and/or" accounts), either of the owners may sell their shares.
IDENTIFICATION CARD/S, DOCUMENTATIONS
A copy of at least one valid ID should be submitted. Hereunder are our acceptable ID's:
For Individual Clients:
- Passports
- Birth Certificates
- Driver's Licenses
- Employment IDs
- GSIS/SSS/BIR IDs
- Philhealth
- Other cards:
Issued by other government agencies
Medical cards, credit cards and student IDs may be used but should not be accepted as the sole means of identification. The identifying documents should provide evidence of true name or names used, permanent address, office address if any, date of birth and nationality.They should include at least one (1) bearing a photograph and pre-signed.
Redemption proceeds are produced through checks. Checks are named under the owner's name on record.If a shareholder has recently changed her name due to marriage, for example,and would like to receive her check under her married name, she may submit a copy of her marriage certificate.
If client is abroad or nowhere within NCR or physically ill. A notarized Special Power of Attorney (SPA) from the client, duly verified, is needed detailing who is the official representative to do the business in his name and the power given to the representative.
One primary ID (government issued) will suffice but if a representative per SPA will get the check, 2 IDs are needed.
2. Send the documents to MFMCP Investor Relations Department.
For immediate processing, shareholders may send their letter of request and copy of valid ID to MFMCP-IRD through fax or e-mail. The redemption request will be processed based on the cut-off time. If the documents are received before 12:00 nn on a business day, the Net Asset Value per share (NAVps) that will be used for the computation will be based on the value on that same day.
Computation on redemption requests received after 12:00 nn will be based on the NAVps on the next business day.
Redemption proceeds will not be released unless the original letter of redemption request is received.
3. Know the service expectation.
The standard service expectation for redemption requests if documents are in "good order" ("good order", meaning original duly-signed Redemption Form or letter of redemption request and copy of at least 1 ID), is 3 business days. For check deposits, an additional 3 business days for check clearing is set.
Common cases when a redemption processing exceeds the service expectation:
1. Documents are not in "good order"
2. The bank account do not accept check deposits
3. A combination of #'s 1 and 2
For clarifications, feel free to contact me through my e-mail address: donna_pascua@mutualfund.com.ph / YM ID: donnaphoebe
